At SOLO ONLINE ENTERPRISES LLC, we are committed to ensuring that we protect your privacy. This Privacy Policy outlines the privacy and security protocols regarding personal information collected from you, as our customer, including what information is collected, how the information is used, with whom the information is shared, security access and controls, the retention period, and your rights regarding the same. This policy applies to our DOT local guide application and its associated services.
"Personal Information" refers to any information about you that can be used to identify you. This includes information such as your name, address, date of birth, your devices, payment details, and even information about how you use an app or online service. In the event our app contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. This policy is effective as of June 18, 2024.
We only collect and use your personal information that is necessary for the purpose of providing services to you based on our business processes; to comply with applicable laws and regulations; and to understand your social, travel, and entertainment needs so that we can consistently provide you with quality services. By accessing services provided by SOLO ONLINE ENTERPRISES LLC including the DOT app, you agree to the sharing of your personal data as outlined herein. Information we collect falls into one of two categories:
When voluntarily provided, we may collect personal information such as names, addresses, email addresses, and phone numbers when using our app and its associated services.
For statistical purposes and to ensure quality service, we may also collect non-personal information such as browser type, operating system, and IP address. To ensure quality service, we may also log data regarding any system errors occurring whilst utilizing our applications. Our app may also access and utilize data via your device's in-built tools, such as location, calendar, and SMS messaging. When you install the app or use your device’s tools within the app, we request permission to access this information. The specific data we collect will depend on the individual settings of your device and the permissions you grant when you install and use the app.
We may also collect 'user-generated content' which are materials (text, image, and/or video content) voluntarily supplied to us by our users for the purpose of publication on our platform, app, or re-publishing on our social media channels. All user-generated content is associated with the account or email address used to submit the materials.
When you access our servers via our app, we may automatically log the standard data provided by your device. It may include your device's Internet Protocol (IP) address, your device type and version, your activity within the app, time and date, and other details about your usage. Additionally, when you encounter certain errors while using the app, we automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, what you were trying to do when the error happened, and other technical information relating to the problem. You may or may not receive notice of such errors, even in the moment they occur, that they have occurred, or what the nature of the error is.
Our app may access and collect data via your device's in-built tools, such as:
When you install the app or use your device’s tools within the app, we request permission to access this information. The specific data we collect can depend on the individual settings of your device and the permissions you grant when you install and use the app.
We may collect personal information from you when you do any of the following on our app:
We may collect, hold, and use personal information for the following purposes, which will not be further processed in any manner that is incompatible with these purposes:
We may combine voluntarily provided and automatically collected personal information with general information or research data we receive from other trusted sources. For example, if you consent to us accessing your social media profiles, we may combine information sourced from those profiles with information received from you directly to provide you with an enhanced experience of our app and services.
We will not share, trade, or sell your data for the purposes of advertising, marketing, or any other commercial purpose, and personal information collected to facilitate the provision of services to you is treated with the strictest confidence. Any transfer or sharing of your data to any third party with your consent is limited to the purposes as set forth in this Privacy Policy.
We may share information with:
a) Third-Party Service Providers
We may share information with third-party service providers who assist us in operating our website, conducting our business, and providing service to you. This includes IT service providers, data storage, hosting and server providers, maintenance providers, and payment systems operators (PayPal), data processors, agents, or sub-contractors who assist us in providing information, products, services, or direct marketing to you. Any information submitted is treated with the strictest confidence. It is removed should you withdraw your consent prior to the utilization of our services.
b) Legal Compliance
We may disclose information when required by law or in response to lawful requests by public authorities. In some cases, we may have a legal obligation to use or keep your personal information. Such cases may include (but are not limited to) court orders, criminal investigations, government requests, and regulatory obligations. For example, we are required to keep financial records for a period of 7 years. If you have any further inquiries about how we retain personal information in order to comply with the law, please feel free to inquire using the details provided in the “Contact Us” section of the Dot App.
SOLO ONLINE ENTERPRISES LLC is governed by data disclosure laws in the United States, Canada, and the United Kingdom relevant to the services provided to you. Our policies encompass a combination of all jurisdictional legislation and regulations, including the following:
Federal Trade Commission Act (FTC Act):
Gramm-Leach-Bliley Act (GLBA):
Children's Online Privacy Protection Act (COPPA):
California Consumer Privacy Act (CCPA):
When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification. Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure and no one can guarantee absolute data security.
You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services. Should you be aware of unauthorized access, it is your responsibility to change your password and notify us immediately so that we can take the necessary steps to secure your data.
All data processing and storage systems are in a secure environment that protects Customer information from being accessed by unauthorized individuals or third parties. Access to your personal information is restricted to authorized personnel who provide services in support of the services we offer to you. We ensure that all staff and independent contractors or entities that may provide services to us are bound contractually to protect your privacy.
We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. For example, if you have provided us with personal information as part of creating an account with us, we may retain this information for the duration your account exists on our system. If your personal information is no longer required for this purpose, we will delete it or make it anonymous by removing all details that identify you. However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.
We do not aim any of our products or services directly at children under the age of 13 years. Children 13 years and under are required to provide parental consent prior to utilizing our services.
By providing personal information to us, you understand we will collect, hold, use, and disclose your personal information in accordance with this privacy policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of our app or the products and/or services offered on or through it.
If we receive personal information about you from a third party, we will protect it as set out in this privacy policy.
You may request details of the personal information that we hold about you. Kindly make your request by submitting a Data Subject Access Request (DSAR) utilizing the email in the “Contact Us” section of the app.
In certain circumstances, you can ask for your personal data to be erased from the records. Erasure may be requested when the personal data is no longer necessary for the purpose for which it was originally collected or processed.
If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date. To protect your privacy, proof of identity or other authentication is required. Should the information provided by you or which you have reviewed at any time change or become inaccurate or out of date, you are required to advise us so we can update our records.
You have the right to request that we restrict the processing of your personal information if (i) you are concerned about the accuracy of your personal information; (ii) you believe your personal information has been unlawfully processed.
We will comply with laws applicable to us in respect of any data breach.
If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact our Data Protection Officer using the details in the “Contact Us” section of our app, and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint. We would, however, be grateful for the opportunity to address your concerns/issues prior to the escalation of the same to the regulatory authorities.
You have the right to get some of your personal data in a way that is accessible and machine-readable, for example, as a CSV file. Associated with this, you also have the right to ask for the transfer of your personal data to another organization. However, the right to portability only applies to personal data which a person has directly given to SOLO ONLINE ENTERPRISES LLC in electronic form; and onward transfer will only be available where this is “technically feasible.”
To unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details provided in this privacy policy, or opt-out using the opt-out facilities provided in the communication. We may need to request specific information from you to help us confirm your identity. When you contact us, we assume your consent based on your positive action of contact, therefore you consent to your name and email address being used so we can respond to your inquiry.
Our app may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here. If the changes are significant, or if required by applicable law, we will contact you (based on your selected preferences for communications from us) and all our registered users with the new details and links to the updated or changed policy.
If you have any questions or concerns about this Privacy Policy, please contact us utilizing the details in our “Contact Us” section of the DOT app or email us at Info@dotlocalguide.com.
In accordance with PIPEDA, we broaden our definition of personal information to include any information about an individual, such as financial information, information about your appearance, your views and opinions (such as those expressed online or through a survey), opinions held about you by others, and any personal correspondence you may have with us. While this information may not directly identify you, be aware that it may be combined with other information to do so. As PIPEDA refers to personal information using the term Personally Identifying Information (PII), any references to personal information and PII in this privacy policy, and in official communications from SOLO ONLINE ENTERPRISES LLC, are intended as equivalent to one another in every way, shape, and form.
Where you give us consent to collect and use your personal information for a specific purpose. You may withdraw your consent at any time using the facilities we provide; however, this will not affect any use of your information that has already taken place. When you contact us, we assume your consent based on your positive action of contact, therefore you consent to your name and email address being used so we can respond to your inquiry.
Under PIPEDA, consent is only valid if it is reasonable to expect that an individual to whom the organization's activities are directed would understand the nature, purpose, and consequences of the collection, use, or disclosure of the personal information to which they are consenting. Where you agree to receive marketing communications from us, we will do so based solely on your indication of consent or until you instruct us not to, which you can do at any time. While you may request that we delete your contact details at any time, we cannot recall any email we have already sent. If you have any further inquiries about how to withdraw your consent, please feel free to inquire using the details provided in the Contact Us section of this privacy policy.
While SOLO ONLINE ENTERPRISES LLC endeavors to keep, store, and handle customer data within locations in Canada, it may use agents or service providers located in the United States (U.S.), European Economic Area (EEA), or United Kingdom (UK) to collect, use, retain and process personal information as part of providing services to you. While we use all reasonable efforts to ensure that personal information receives the same level of security in any other jurisdiction as it would in Canada, please be aware that privacy protections under U.S. laws may not be the same adequacy.
Although PIPEDA does not contain an extensive set of consumer rights, it does grant consumers the right to:
Where you give us consent to collect and use your personal information for a specific purpose. Subject to some restrictions, you can, at any time, refuse to consent, or continue to consent to the collection, use, or disclosure of your personal information by notifying us using the email address below in the ‘Contact Us’ section. Withdrawal of consent may impact our ability to provide or continue to provide services. Customers cannot refuse the collection, use, and disclosure of their personal information if such information is required to:
While you may request that we delete your contact details at any time, we cannot recall any email we have already sent. If you have any further inquiries about how to withdraw your consent, please feel free to inquire using the details provided in the Contact Us section of this privacy policy.
PIPEDA gives you a general right to access the PII held by businesses subject to this law. Under PIPEDA, you need to make your access request in writing and pay a minimal fee of $30.00. If any organizational fees seem unjust, you have the right to complain about this.